Sehr schöner Artikel auf UXmatters von Mia Northrop über die verschiedenen Typen von Testpersonen, die einem während eines Usability-Tests begegnen können. Aus eigener Erfahrung wissen wir, dass Menschen eben Menschen sind und nicht jede/r Interviewte eine “Rampensau” ist und geflissentlich und redselig über Eindrücke, Assoziationen, Gefühle und Meinungen redet. Mia Northrops Conclusio:
Apart from imperiling the quality of your research, these six types of participants can be an enormous drain on your energy. It takes emotional intelligence and on-the-job experience to recognize them and respond appropriately.
For some user research studies, it may become clear that the participant pool is predisposed to include some of these interviewee types. In that case, perform role-plays during your planning stage to prepare you more thoroughly for The Attitude Problems, The Pollyannas, or The Clams that you expect to encounter.
By building your awareness of these six interviewee types, you’ll be better able to recognize their characteristic behaviors when you encounter them and respond accordingly. Now that you’ve armed yourself with appropriate steps to take and scripts to use, you’ll be better equipped to deal with these types of people swiftly and gently.
Uns haben besonders die Bezeichnungen der verschiedenen Typen gefallen, u.a. “The Clam”, “The Chatterbox”, “The Unraveler”, “The Pollyanna”.
HIer der komplette Artikel: Mia Northrop: When Interviews Go Wrong auf UXMatters am 18. April 2011.
